wjpeso Privacy Policy

wjpeso is committed to protecting the privacy and personal data of every player and visitor who interacts with the platform. We recognise that the trust you place in us when you share your personal information is a responsibility we take seriously. This Policy has been written in plain, accessible English so that you can clearly understand your rights and our obligations.

This Privacy Policy applies to all personal data collected through the wjpeso website at wjpeso.lat, including data collected during account registration, identity verification, payment processing, customer support interactions, and general platform usage. It applies equally to players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of your overall agreement with wjpeso. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-related matter, this Policy shall prevail.

wjpeso acts as the data controller in respect of the personal data collected through the platform. As data controller, wjpeso determines the purposes and means by which your personal data is processed.

All enquiries relating to this Privacy Policy, your personal data, or the exercise of your data rights should be directed to the wjpeso support team using the contact details provided in Section 14 of this Policy. We aim to respond to all privacy-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6).

wjpeso collects the following categories of personal data, depending on how you interact with the platform:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes.

wjpeso collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically as you browse and use the platform, including via cookies, web beacons, and server logs.
• Third-party providers: Data received from payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention partners who share data with us in connection with the services they provide.
• Publicly available sources: In limited circumstances, we may cross-reference data you provide with publicly available sources to verify its accuracy or to comply with legal obligations.

wjpeso uses your personal data for the following purposes:

• To create and manage your wjpeso account and verify your identity in accordance with applicable Know Your Customer (KYC) requirements.
• To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or other supported providers).
• To provide customer support, respond to queries, and resolve disputes in a timely and effective manner.
• To monitor your account activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session controls, and self-exclusion where requested.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited conduct.
• To communicate with you about your account, including security notifications, transaction confirmations, and updates to our policies.
• To send promotional communications about wjpeso offers, seasonal promotions (such as Eid and BPL specials), and new game launches — where you have consented to receive such communications or where we have a legitimate interest in doing so.
• To analyse aggregate platform usage data to improve the performance, design, and game offering of the wjpeso platform.
• To comply with applicable legal and regulatory obligations.

wjpeso processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you — including account operation, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and fraud prevention obligations.
• Legitimate interests: Processing that serves our legitimate business interests, such as fraud detection, security monitoring, platform analytics, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as the sending of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

wjpeso does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, and other financial service providers who process your transactions. Data shared is limited to what is necessary to complete the payment.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and comply with legal obligations.
• Game providers: Technology partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi who supply the games on the platform. These providers may receive technical session data as required to deliver game functionality.
• Fraud prevention services: Specialist security and fraud detection services that help us protect the platform and our players from fraudulent activity.
• Legal and regulatory authorities: Where we are required by law or a competent authority to disclose your data, we will do so in accordance with the applicable legal requirements.
• Professional advisers: Legal, financial, and other professional advisers engaged by wjpeso, subject to confidentiality obligations.

All third-party service providers who process personal data on behalf of wjpeso are required to implement appropriate technical and organisational security measures and to process data only in accordance with wjpeso's documented instructions.

wjpeso primarily serves players in Bangladesh and processes most personal data within the region. However, some of our third-party service providers — including game technology partners and security providers — may be based in or operate from other jurisdictions.

Where personal data is transferred outside Bangladesh, wjpeso takes appropriate steps to ensure that the transfer is subject to adequate safeguards, including contractual protections equivalent to those applicable under internationally recognised data protection standards. By using the wjpeso platform, you acknowledge and consent to such transfers where necessary for the delivery of our services.

wjpeso retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active wjpeso account is retained for the lifetime of the account and for a defined period following account closure.
• Financial and transaction records: Payment and transaction data is retained for a minimum of five years following the date of the transaction, in accordance with anti-money laundering and financial record-keeping obligations.
• Identity verification documents: KYC documentation is retained for the period required by applicable law, typically a minimum of five years following account closure.
• Support and communications data: Customer support records and communications are retained for up to three years from the date of the interaction.
• Marketing data: Where consent has been withdrawn, marketing preferences are updated immediately and personal data used solely for marketing purposes is deleted or anonymised within a reasonable period.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

wjpeso uses cookies and similar technologies (such as web beacons and session tokens) to operate the platform, maintain your logged-in session, and collect aggregate analytics data. The following types of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your session state, remember your login, and enable core features. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: These collect anonymised or aggregated information about how players use the platform — pages visited, time spent, errors encountered — to help us improve the experience. No personally identifiable information is associated with these cookies.
• Functional cookies: These remember your preferences and settings (such as language preference) to provide a more personalised experience.

wjpeso does not use third-party advertising cookies or allow external advertising networks to place cookies on our platform. You may manage cookie settings through your browser, but disabling strictly necessary cookies may affect your ability to use certain platform features.

Subject to applicable law, you have the following rights in relation to your personal data held by wjpeso:

• Right of access: You may request a copy of the personal data wjpeso holds about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute regarding its accuracy is being resolved.
• Right to data portability: You may request a copy of certain personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact the wjpeso support team via live chat or email (see Section 14). We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request. Some rights are subject to legal limitations — for example, we cannot delete financial records that we are required by law to retain.

wjpeso implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive stored data, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific function.
• Regular security assessments, vulnerability testing, and penetration testing of platform infrastructure.
• Secure password hashing and multi-factor authentication options for platform accounts.
• 24/7 fraud monitoring and anomaly detection systems that flag unusual activity for investigation.

While wjpeso takes every reasonable precaution to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure. In the event of a data breach that poses a significant risk to your rights, wjpeso will notify affected players promptly and take all necessary remediation steps.

The wjpeso platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the registration process, and wjpeso reserves the right to request documentary proof of age at any time.

If we become aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the original payment source.

wjpeso reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. The most current version of this Policy will always be accessible at wjpeso.lat/privacy-policy, and the effective date at the top of the document will be updated accordingly.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — wjpeso will take reasonable steps to notify registered players in advance. This may include a notice displayed on the platform or a notification sent to the email address associated with your account.

Your continued use of the wjpeso platform after any revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the platform and contact support to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wjpeso handles your personal data, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the wjpeso platform.
• Response Time: Privacy-related enquiries are typically handled within 72 hours (Bangladesh Standard Time, UTC+6).

We are committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to raise a complaint with a relevant supervisory authority in your jurisdiction.