Responsible Gaming — Play Safe with wjpeso

18+

Strictly Adults Only — No Exceptions

wjpeso enforces a strict minimum age of 18 years for all players. Age verification is mandatory during registration and can be requested at any point while your account is active. If you are under 18, you must not register or attempt to use the platform. wjpeso will permanently close any account found to belong to a person under the legal age, with all associated funds returned to the original payment source. We also encourage parents and guardians to use parental control tools to prevent minors from accessing online gambling platforms.

Our Commitment to Safe Play

At wjpeso, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to clear information about the risks of gambling and the tools to manage their own behaviour. The features described on this page are available to all registered wjpeso players at no cost and with no penalty for using them.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your wjpeso account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be reduced immediately but increases take 24 hours to take effect — giving you a cooling-off window to reconsider.

Session Time Limits

Set a maximum duration for each gaming session. When your time limit is reached, wjpeso will display a clear notification and log you out automatically. This feature helps prevent extended unplanned sessions and keeps your gaming activity within boundaries you set for yourself.

Self-Exclusion

If you feel you need a complete break from gambling, self-exclusion allows you to block access to your wjpeso account for a defined period — from 30 days up to permanent closure. During self-exclusion, you will not receive any promotional communications and login access is fully suspended.

Time-Out Feature

Need a short break without committing to full self-exclusion? The time-out feature lets you pause your account for 24 hours, 48 hours, 7 days, or 30 days. During this period, your account is inaccessible. This is ideal for players who feel they need a brief cooling-off period.

Reality Checks

Enable periodic in-session pop-ups that remind you how long you have been playing and how much you have wagered during the session. Reality checks give you an objective snapshot of your activity at regular intervals you choose, helping you make conscious, informed decisions about continuing play.

Loss Limits

Set a cap on the maximum amount you are willing to lose within a given time period. Once your loss limit is reached, wjpeso will prevent further gameplay until the period resets. Like deposit limits, reductions apply immediately while increases require a 24-hour review period before becoming active.

Recognising Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental wellbeing. Recognising the early warning signs is the first step toward getting help.

Spending more money on gambling than you originally planned or can afford to lose.

Chasing losses — increasing your bets in an attempt to win back money you have already lost.

Feeling irritable, anxious, or restless when you are unable to gamble or when trying to cut down.

Neglecting work, family responsibilities, or social activities because of time spent gambling.

Borrowing money, selling possessions, or using savings meant for essential needs to fund gambling.

Lying to family or friends about how much time or money you spend on gambling activities.

Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.

Feeling unable to stop gambling even when you want to, or after you have decided to quit.

        If any of these signs sound familiar: You are not alone, and help is available. Contact the wjpeso support team via live chat at any time — our team is trained to listen without judgment and to assist you in activating the right responsible gaming tools for your situation, including immediate self-exclusion if needed.
      

How to Activate Self-Exclusion

Requesting self-exclusion at wjpeso is straightforward and takes effect immediately. There is no waiting period, no questions asked, and no judgment. Follow the steps below to pause or permanently close your account.

1 Log in to your wjpeso account using your registered username and password.
2 Navigate to Account Settings and select the "Responsible Gaming" section from the menu.
3 Choose your exclusion period: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent closure.
4 Confirm your request. Your account will be suspended immediately and you will receive a confirmation via your registered email address.
5 All marketing communications will be stopped immediately. You will not receive any promotional emails, SMS, or offers during the exclusion period.
6 To reactivate after a non-permanent exclusion period ends, contact support for a mandatory 24-hour cooling-off review before the account is reinstated.

Prefer to speak to someone directly? Contact our 24/7 live chat support team and request self-exclusion verbally. Our agents will action the request on your behalf and confirm the exclusion in writing within minutes.

Deposit & Loss Limit Options

wjpeso offers flexible limit controls to suit every player's budget and comfort level. All limits are denominated in Bangladeshi Taka (৳) and can be configured at any time from your account dashboard.

Limit Type	Period	Min Amount	Status
Deposit Limit	Daily	৳500	Available
Deposit Limit	Weekly	৳1,000	Available
Deposit Limit	Monthly	৳2,000	Available
Loss Limit	Daily	৳500	Available
Loss Limit	Weekly	৳1,000	Available
Session Time Limit	Per Session	30 minutes	Available
Time-Out	24 hrs – 30 days	—	Available
Self-Exclusion	30 days – Permanent	—	Available

All limit reductions take immediate effect. Limit increases require a 24-hour cooling-off period before activation. Contact support if you need assistance configuring any limit.

Quick Self-Assessment

Ask yourself the questions on the right honestly and privately. This is not a clinical diagnostic tool — it is simply a structured way to reflect on your own gambling habits. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or activate a self-exclusion or time-out period.

            Remember: There is no shame in acknowledging that gambling is affecting your life. Reaching out for help is a sign of strength, not weakness. The wjpeso responsible gaming team is available 24/7 and all conversations are handled with complete confidentiality.
          

Gambling Habits Reflection

Answer honestly. No data is recorded or submitted — this is for your personal reflection only.

Have you ever spent more money gambling than you intended or could comfortably afford?

Have you ever tried to win back money you lost by continuing to gamble — also known as "chasing losses"?

Has gambling ever caused arguments or tension with family members, a partner, or close friends?

Have you ever borrowed money or sold belongings specifically to fund gambling activities?

Do you ever gamble to relieve feelings of stress, boredom, loneliness, or emotional distress?

Have you ever felt unable to stop gambling even after deciding you would quit or take a break?

Has gambling ever caused you to miss work, studies, or important personal responsibilities?

Get Help — We Are Here 24/7

If gambling is causing you concern, reaching out is the right move. The wjpeso responsible gaming team is available around the clock to listen, advise, and take action on your behalf.

Live Chat

Available 24/7 directly within the wjpeso platform. Fastest response channel for urgent responsible gaming requests.

Email Support

[email protected]
Responses within 12 hours. Use for detailed requests or account documentation.

+880 1700 000000
Available during extended hours for players across Dhaka, Chittagong, Sylhet, and all regions of Bangladesh.

Response Times

Live chat: Under 2 minutes. Email: Within 12 hours. All responses in Bangladesh Standard Time (BST, UTC+6).

Confidentiality Guarantee: All responsible gaming conversations with the wjpeso support team are treated with strict confidentiality. Your concerns will not be shared with other departments or third parties unless required by law. You can speak freely and honestly without fear of account penalties.

Responsible Gaming at wjpeso

Strictly Adults Only — No Exceptions

Play Smart — Stay in Control with wjpeso